As an experienced and independent security services provider, we know that it is essential to have confidence that your alarm systems are functioning correctly, and that trained personnel are on hand 24/7/365 to manage and deal with any alarm activations.
From fire alarms and intruder alarm activations to CCTV monitoring triggers, we give you peace of mind through our NSI Gold Alarm Receiving Centre (ARC monitoring).
The Clearway Alarm Receiving Centre (ARC) is accredited to NSI Gold Standard, one of only a few in the UK, providing a nationwide fast and efficient service to respond to security alarms, CCTV monitoring and fire alarm systems. We offer complete peace of mind that your premises are monitored by the highest standard by security professionals.
Our dedicated team of professionally trained alarm responders man our ARC around the clock, 24/7/365.
Choosing a security partner with an in-house Alarm Receiving Centre is vital; with advanced resources, we ensure that the safeguarding of your premises is always our number one priority.
24/7/365 days a year protection
24/7/365 days a year protection for complete peace of mind, your premises are under careful watch by professionals.
Monitoring can be installed for temporary or permanent use
Monitoring can be installed for temporary or permanent use across a broad range of industries and applications.
Minimise the risk of costly security breaches
Minimise the risk of costly security breaches and associated downtime, managing insurance claims and the stress and working hours required to recover.
Footage and alerts can be instantly notified to the key stakeholder
Footage and alerts can be instantly notified to the key stakeholder, with response protocols implemented according to your commands.
Bespoke targeted surveillance
Bespoke targeted surveillance available during higher risk periods.
Timed monitoring available to coincide with downtime or site closures.
Protect valuable assets
Specific surveillance to protect valuable assets and material.
Security or Blue Light Response
Alarm breach investigation by trained security operatives. Blue light response notifications if required.
This high level of infrastructure ensures that your alarms are continually monitored in any scenario, including emergencies, severe weather disruption or during power outages.
We employ the most stringent security protocols to ensure that nobody can access the Alarm Receiving Centre outside of our accredited personnel.
We oversee numerous CCTV systems, both permanent and temporary, throughout the United Kingdom. In addition to serving as a conspicuous visual deterrent to discourage illicit activities, monitored CCTV enhances security by issuing audible warnings to potential intruders. Furthermore, any disruptions can be remotely verified and promptly confirmed. Our CCTV monitoring services benefit from the backing of a skilled network of security personnel, prepared to intervene as necessary, and even proactively, to safeguard your business.
Until June 2021, fire and rescue services responded to more than half a million incidents in the United Kingdom, as per Home Office statistics. Of the incidents attended, fires constituted 28 percent, fire false alarms 40 percent (with non-fire incidents accounting for 31 percent). Notably, there were over 200,000 fire false alarms, and a considerable number of these, along with actual fires, occurred when commercial buildings were unoccupied. To ensure proper notification to emergency services in case of a fire, it is imperative that your commercial property is equipped with fire alarm monitoring.
In the event of your fire alarm system activating outside of business hours, without monitoring in place, who will be alerted? Clearway provides 24/7 fire alarm monitoring, offering assurance that any false alarms will be appropriately managed, and in the event of a fire, emergency services will be promptly contacted.
Our advanced sensors provide immediate activation of your intruder alarm and swift response from our team at the Alarm Receiving Centre, irrespective of the circumstances or the property’s remoteness in the event of any unauthorized entry attempt.
Similar to our temporary CCTV solution, our wireless detection systems seamlessly integrate with our Gold Standard accredited ARC.
This ensures that you can trust all alarms and alerts to be managed with the same high-quality security monitoring as our comprehensive, fixed CCTV services, providing you with peace of mind.
Many Clearway clients require alarm-monitoring services to protect vacant properties – these are extremely vulnerable targets without the right security protection in place.
24-hour ARC monitoring ensures that empty sites are continually monitored, and a rapid response is actioned should any attempted intrusions occur.
The Alarm Receiving Centre team provides real-time access to security monitoring; this means that you have a complete audit trail to detail and breakdown the sequence of events every time an alarm is activated, or a call-out is required.
This process includes the provision of video and audio footage, time logs and details of liaison with the police and other emergency services.
Audit trails are also useful for managing your site, overseeing work progress and keeping a clear view of the premises even when you are not in attendance. Read more about our alarm monitoring services.
We provide a range of flexible ARC monitoring services in accordance with your site security risks and monitoring requirements.
The Clearway Alarm Receiving Centre (ARC) can provide critical response services, as well as scheduled monitoring services for sites requiring protection outside of working hours, or when not in use.
Our British Standard accredited service is available to manage all types of alarms, including:
In every scenario, we follow set protocols for responding to emergencies, liaising with the authorities, retaining detailed records of the alarm call out and the response issued, and multimedia retention of video, infra-red and photo images captured.
The National Security Inspectorate (NSI) issues Gold Standard approval only to those security professionals who incorporate exceptional Quality Management Systems alongside British Standard certified products and resources.
Clearway is proud to deliver reliable ARC monitoring services that leverage the best in modern monitoring technology to detect, analyse and respond quickly to threats to your site.
We are committed to continuing to lead the security sector in providing exceptional service and the most robust security systems available.
Along with our Gold Standard alarm response services, we offer:
The Clearway ARC security team are accredited and certified to the highest possible standards, demonstrating the quality and excellence of our services.
As well as being one of the few UK ARC monitoring providers to have achieved NSI Gold Standard recognition, we are fully independent. This allows us the benefit of being able to tailor our recommendations and security strategies to your site with a complete focus on providing the ultimate protection you need.
Clearway has over 20 years of experience at the forefront of the sector and regularly invests into our systems to leverage the latest technologies and newest advancements.
When we act as your alarm monitoring service, you can have confidence that a professional team is closely surveying all site activity, 365 days per year and 24 hours per day.
For support identifying the right security solutions for you, or to switch to Clearway from an alarm monitoring service that hasn’t met with your expectations, get in touch today.
I have worked closely with Ruth the BDM over the past 3 years, we find her to be one of an increasingly rare breed in business these days. She is not only polite, courteous and professional at all times but also possess a great character and refreshing sense of humour that makes working with her an absolute pleasure.
ARC stands for Alarm Receiving Centre, a central facility managed by trained responders who detect alerts, respond to alarm signals and investigate the cause of an activation or distress signal.
Clearway’s ARC operates 24/7, 365 days a year, providing always-on assurance that if an alarm detects movement, activity triggers a CCTV surveillance system, or a colleague uses a lone worker alarm device, a professional response will be deployed.
One of the key advantages, alongside a robust security response solution, is the ability to avoid false alarm callouts and identify when an alarm or alert does not require a keyholder to attend the premises. Common examples include wildlife, often setting alarms off during the early hours of the morning.
An Alarm Receiving Centre acts as the hub where all data, alarms or signals are monitored, reviewed and logged by handlers according to the client’s protocols. For example, a high-risk site may instruct responders to liaise immediately with on-site security teams when any alarm or sensor is triggered, for any reason, to allow for a rapid response.
Alarm Receiving Centres manage all incoming alerts and can also monitor CCTV surveillance or AI-enabled security systems to alert the emergency services, communicate with personnel, or dispatch a security response team as appropriate.
Our Alarm Receiving Centre is purpose-built and equipped with advanced monitoring and communications infrastructure and equipment, managing alerts ranging from security and intruder systems and alarms to business fire alarms and other elements of a risk management solution.
When a security system, alarm, camera or device is first installed, whether temporary or long-term, the signal is tested and verified, with secure transmissions to ensure communications or alarm signals cannot be intercepted or interrupted.
This testing requirement ensures that when any piece of equipment transmits an alert, it is directed to the appropriate response team within the Alarm Receiving Centre, who will:
Monitored alarms avoid a common scenario where an alarm is activated, but nobody is aware of it or responds to the alert until a break-in, security breach, or intrusion has already been carried out. In contrast, an Alarm Receiving centre is actively poised to react to any alarm signal.
Responders can also evaluate the reason for an alarm by reviewing CCTV footage, body-worn safety cameras or alarm-activated cameras, which capture a snippet of live footage for assessment.
BS is the abbreviation for British Standards, and BS5979 is the UK standard related to remote centres which receive signals from security or fire safety systems.
Holding the BS5979 quality mark demonstrates adherence to the highest standards related to alarm monitoring, including:
To apply for BS5979, an Alarm Receiving Centre must be continually staffed, assuring clients of an around-the-clock monitoring service, with evidence of robust risk assessment processes. Other requirements include high-security locking systems and data protection.
Clearway’s Alarm Receiving Centre is equipped with extensive infrastructure to ensure a flawless, reliable and professional response service, including military-grade security assets, emergency power generators, data back-up and replication facilities and an uninterruptible power supply.
We are proud to uphold the highest quality standards in alarm monitoring, ensuring our Alarm Receiving Centre is only accessible by accredited, trained personnel and all data captured, stored or transmitted is secure.
Note that BS5979 remains applicable to established monitoring centres already achieving the certification standards required, although BS8591 is also used to set codes of practice for remote centres managing alarm system signals.
Clearways’ accredited Alarm Receiving Centre can monitor a wide variety of alarms, security, surveillance, safety and detection devices, including but not limited to:
Each alarm signal is screened according to the policies and protocols in place, logging the alarm and actions taken, retaining comprehensive records of the response, and ensuring relevant footage, infra-red captures and photo images are safely stored for reference, investigation, and to assist in intruder apprehension.
Businesses, landowners and public sector bodies can combine alarm and systems monitoring throughout their safety and risk prevention solutions, with coverage of all security assets or equipment provided by a highly qualified team of experienced alarm responders.